Category Archives: Service Standards

Service Center Standard and Procedures

All TN pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why MEMPHIS automotive service centers including Central Automotive have procedural standards for each service they perform. Central Automotive technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, TN service centers can assure a quality outcome. The job is done right every time and MEMPHIS customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The TN automotive industry as a whole is very committed to standards of excellence and encourages individual TN service center operators to apply them to every vehicle they service. An example is how Central Aut ... read more

On Board Diagnostics for Your vehicle

Today we're going to talk about on-board diagnostics and the questions we hear from folks around MEMPHIS, TN, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in MEMPHIS.These are valid concerns. If you don't understand something it's really hard to know its value. Let's start with some history.Since 1996, all cars and light trucks in MEMPHIS, TN, have been required to use a standardized diagnostic system to help repair technicians determine what's wrong with your vehicle. The diagnostic system works with the vehicle's Engine Control Module – the computer that controls many engine functions.The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can't adjust for, the ... read more

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Todd Holliday's Central Automotive (901) 725-4766 For Assistance.